Upon receipt of goods the customer has 48 hours to report any faults or goods no longer required. Any claims after this period will not be entertained. Cancellation of web placed orders - you must notify us by telephone on 0208 751 4294 before the goods have been despatched to you. Where the goods have already been despatched they may be returned with five days. All associated costs regarding the return of goods will be borne by you. Upon receipt/inspection of the goods a full refund will be issued. Goods returned to KD Supplies must be in a unused resaleable condition and in their original packaging or no credit will be issued. Goods returned that are supplied correctly and are not faulty will attract a 20% restocking charge. Special order items (non stock items) cannot be returned/cancelled. The return of goods will only be considered with proof of purchase (KD Supplies invoice). Goods with manufacturing defects. Misused goods will not be credited. KD Supplies accepts no responsibility for labour costs or any other associated costs incurred when replacing faulty goods.
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