Terms And Conditions

If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern KD Supplies’ relationship with you in relation to this website.

The term “KD Supplies” or “us” or “we” refers to the owner of the website whose registered office is 224 Uxbridge Road, Feltham, Middlesex, TW13 5DL. The term “you” refers to the user or viewer of our website. The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • You may not create a link to this website from another website or document without KD Supplies’s prior written consent.
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.
  • We reserve the right to substitute any product with one of equivalent Quality /style (for example when a product may be withdrawn from a supplier we will use another manufacturers equivalent product)

Returns Policy

  1. Upon receipt of goods the customer has 48 hours to report any faults or goods no longer required. Any claims after this period will not be entertained.
  2. Cancellation of web placed orders: You must notify us by telephone (Tel 02087514294) before the goods have been despatched to you. Where the goods have already been despatched they may be returned. All associated costs regarding the return of goods will be borne by you (see No4). Upon receipt / inspection of the goods by KD Supplies a refund will be issued less the handling charges mentioned in point No4.
  3. Goods returned to KD Supplies must be in a unused resaleable condition and in their original packaging or no credit will be issued.
  4. Goods returned that are supplied correctly and are not faulty or cancelled orders will attract a restocking charge. Charges will apply as follows.
    1. You will incur a 20% handling charge along with the following charges (20% of the value of the goods including VAT)
    2. We will not refund the cost of delivering your goods.
    3. We will not refund the charge associated with Paypal. This is the cost of safely processing your sale and refund online. Please note there is a cost for the sale and a cost for the refund.
    4. Upon receipt/inspection of the goods a refund will be issued less the handling charges mentioned above. Subject also to No3. All associated costs regarding the return of goods will be borne by you.
  5. Special order items (non stock items) cannot be returned / cancelled.
  6. The return of goods will only be considered with proof of purchase (KD Supplies invoice).
  7. Goods with manufacturing defects. In the unlikely event of this happening we request you to contact us as soon as possible by telephone to discuss a mutual appropriate plan of action (Tel 02087514294).
  8. Misused goods will not be credited under any circumstances.
  9. KD Supplies accepts no responsibility for labour costs or any other associated costs incurred by the customer when replacing faulty goods.
  10. Simply returning the goods without notifying KD Supplies will not negate points 1-10 above.